FAQ's

Q. Your website is empty. When will more scents be added?

A. We restock the website every Saturday at 7pm. 

 

Q. I haven't had my order confirmation / dispatch email 

A. Please check your spam on the email address you used to check out with. We find a lot of these emails end up in spam, so we advise "whitelisting" our email address so this doesn't happen going forward. 

 

Q. When will my order be shipped?

A. All orders are packaged and shipped within 4 working days. 

 

Q. My order has been shipped but hasn't arrived yet

A. All orders are shipped within 4 working days. Royal mail are currently experiencing huge delays of over 2 weeks in some areas, please allow extra time for your order to arrive given the current climate with COVID19. You can track your parcel using your tracking number here: https://www3.royalmail.com/track-your-item#/